Gk99 Privacy Policy — Our Commitment to Protecting Your Data

1Introduction & gk99's Commitment

Gk99 takes every member's privacy seriously. This Privacy Policy ("Policy") transparently describes how we collect, use, disclose, and protect your personal data when you use the gk99 platform, our website at gk99.st, and all related services we offer to members in Malaysia.

By registering as a gk99 member or using our platform, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this document carefully and contact our support team if you have any questions or concerns.

2Personal Data We Collect

Gk99 collects information necessary to provide a safe, fair, and high-quality service to all members. The types of data we collect are as follows:

We only collect data that is strictly necessary for the stated purposes. gk99 does not collect sensitive data such as health information or religious beliefs unless required by law.

3How gk99 Uses Your Data

The personal data we collect is used solely for legitimate and necessary purposes in operating the gk99 platform properly. The primary uses of such data are as follows:

• Account management — to register, verify, and securely maintain your member account.
• Transaction processing — to process all deposits and withdrawals quickly and accurately.
• Legal compliance — to meet KYC, AML, and applicable regulatory compliance requirements.
• Platform security — to detect and prevent fraud, hacking, and account abuse.
• Customer Support — to provide accurate and relevant assistance to members who need it.
• Service improvements — to analyze usage patterns and enhance the overall platform experience.
• Marketing communications — to send promotional offers and relevant information, subject to your preferences.

4Third-Party Data Sharing & Disclosure

Gk99 does not sell or rent member personal data to any third party for commercial marketing purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Payment service providers — such as banks, card processing companies, and e-wallet providers to process your financial transactions.
• Game providers — to operate games and ensure the integrity of game outcomes.
• Regulatory authorities — when required by law or a directive from a legitimate regulatory authority.
• Technology service providers — including cloud computing, analytics, and cybersecurity services that support our platform operations.
• Legal consultants or law enforcement agencies — when required to protect gk99's legal rights or to comply with a court order.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same standard as gk99. We do not permit them to use your data for any purpose beyond what is specified in our agreements.

5Data Storage & Security Measures

The security of your personal data is gk99's absolute priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, modification, or disclosure at all times.

• 256-bit SSL encryption protects all data transmitted between your device and gk99's servers.
• Passwords are stored in hashed form using the latest cryptographic algorithms — we cannot read your password ourselves.
• Access to the member database is strictly restricted and monitored, with audit logs retained for a defined period.
• Two-factor authentication (2FA) is available and encouraged for all gk99 member accounts.
• Security scans and penetration testing are conducted regularly by independent external security teams.

Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Financial and transaction records are typically kept for a minimum of seven (7) years for legal compliance purposes.

6Cookies, Analytics & Tracking Technologies

The gk99 platform uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and secure your login session. The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as session authentication and login security. These cookies cannot be disabled.
• Preference Cookies — to save your personal settings such as language, currency, and display preferences.
• Analytics Cookies — helps us understand how members interact with the platform for continuous improvement.
• Security Cookies — used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the gk99 platform. We do not use third-party cookies for external advertising purposes.

7KYC & Identity Verification Process

As a responsible gaming platform, gk99 is required to carry out a Know Your Customer (KYC) process for all members. This process is essential to prevent money laundering, ensure member safety, and comply with applicable regulatory requirements.

Documents required for KYC verification at gk99 include:

• Valid Malaysian Identity Card (MyKad) — both sides required.
• Proof of current address (utility bill or bank statement no older than three months).
• Bank account details used for deposit and withdrawal transactions.
• Additional documents may be requested in certain cases for further verification purposes.

The KYC process is typically completed within one (1) to two (2) business days. Once verification is successful, your withdrawal limit will be automatically updated according to your membership tier.

8How to Exercise Your Privacy Rights

Gk99 fully respects and recognises your privacy rights as a member. To exercise any right stated in this Privacy Policy, you may contact the gk99 customer support team via the 24/7 Live Chat available on the platform.

When submitting a privacy-related request, please provide the following information to help us process it faster:

• Your full name and gk99 account username.
• The type of privacy request you wish to submit (access, rectification, erasure, etc.).
• Additional relevant information to help us process your request accurately.

Gk99 will process valid privacy requests within seven (7) business days. For more complex cases, we may require up to thirty (30) business days and will notify you of the expected processing timeframe.

9Contact the gk99 Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how gk99 handles your personal data, we encourage you to contact us directly. Our team is ready to assist you at all times.

You may reach the gk99 privacy and support team through the following channels:

• Live Chat 24/7 — the fastest way to get immediate assistance within the gk99 platform.
• Support Email — [email protected] (response within 1–2 business days).
• Official Telegram — follow gk99's official Telegram channel for the latest updates.

Gk99 is committed to addressing every privacy enquiry seriously and within a reasonable timeframe. We believe that open and transparent communication is the foundation of trust between the platform and our members.